HOW CAN WE HELP?

Yes, we do ship internationally. We currently ship to Brazil, Japan, and the UK. The shipping fee may vary depending on your location.

If you'd like to cancel your order, please reach out to info@apexsurfco.com with your order number. Please note that while we will try our best to cancel before fulfillment, if the order has already been shipped, we cannot cancel it.

Note: During the holiday season, order processing and packing times may increase by 1 to 3 days. Please be patient with our team, they are working through tens of thousands of orders at a time. 

Orders are packed and shipped Monday to Friday, excluding major holidays like Christmas and New Year's Day, or when shipping carriers don't normally operate. We try to ship all orders out on a daily basis, but during periods of large demand, your order may take extra time to go out.

You can track your order by clicking the "Track Your Order" link at the bottom of the page.

Please check our return/refund/exchange policy here.

You can reach our customer support team via email at info@apexsurfco.com - our team typically responds within 2 hours during business hours, and within 1 to 2 days during the weekends. Please only send 1 request at a time, multiple requests will further delay the resolution of any issue you're facing due to the increased request volume. 

You can also submit a request inquiry via the form on this page: https://apexsurfco.com/pages/contact